FAQs

Frequently Asked Questions (FAQ)

1. How do I place an order on VoliKart?

   - To place an order on VoliKart, simply follow these steps:

     1. Browse our product catalog.

     2. Click on the product you wish to purchase.

     3. Select your preferred options (size, quantity, etc.).

     4. Add the item to your cart.

     5. Proceed to checkout and follow the prompts to complete your order.

2. What payment methods do you accept?

   - We accept the following payment methods:

     - Credit or Debit Cards

     - Net Banking

     - UPI Payments

     - Wallets (e.g., Paytm, Google Pay)

3. How can I track my order?

   - You can track your order by visiting the "Order Tracking" page on our website. Enter your order number and email address to view the status of your shipment.

If have any problem to Track your Order feel free to Contact Us.

Customer Support:

4. What is your return and refund policy?

   - Please refer to our [Refund Policy]https://volikart.com/refund-policy for detailed information about our return and refund process.

5. How long does it take to receive my order?

   - Delivery times may vary depending on your location and the products you've ordered. You can find estimated delivery times on the product pages. Once your order is shipped, you will receive a tracking number to monitor its progress.

6. Do you offer international shipping?

   - Currently, we only offer shipping within India. We do not provide international shipping services.

7. Can I cancel my order after it's been placed?

   - Orders can be canceled within 1 hour of placement. Please contact our customer support team at contact@volikart.com or +91 8695340217 to request a cancellation.

8. How can I contact your customer support team?

   - You can reach our customer support team via email at contact@volikart.com or by calling +91 8695340217. 

9. Are the products on VoliKart authentic and of high quality?

   - Yes, we take pride in offering authentic and high-quality products. We work closely with reputable suppliers and brands to ensure the best quality for our customers.

10. Do you have a physical store where I can shop in person?

   - Currently, we operate exclusively as an online e-commerce platform. You can shop conveniently from our website or mobile app.

11. How can I reset my password if I forget it?

   - To reset your password, visit the "Forgot Password" page on our website. Enter your email address, and you will receive instructions on how to reset your password.

12. Do you offer bulk or wholesale discounts?

   - Yes, we offer bulk and wholesale pricing for select products. Please contact our sales team at contact@volikart.com or +91 8695340217 for inquiries regarding bulk orders.

13. Can I change my shipping address after placing an order?

   - If your order has not yet been shipped, you may be able to change the shipping address. Please contact our customer support team as soon as possible to request an address change.