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**Refund Policy**

Last Updated: [12/02/2024]

Thank you for shopping with VoliKart! We want to ensure that you are completely satisfied with your purchase. If you have any questions or concerns about our refund policy, please don't hesitate to contact us at contact@volikart.com.

**1. Returns and Refunds**

1.1 **Eligibility**: We accept returns and issue refunds under the following conditions:
  - The item is damaged or defective upon receipt.
  - The item received is different from what was ordered.
  - You have contacted us within one day of receiving the item.

1.2 **Non-Eligible Items**: We do not accept returns or provide refunds for:
  - Items that have been used, damaged after delivery, or altered in any way.
  - Items returned without prior notification or beyond the specified timeframe.
"Please note that in order to process a return or refund, we require a video documenting the unboxing of the parcel. This video serves as an essential verification step to ensure a smooth and accurate resolution to your request. Your cooperation in providing this video is greatly appreciated, as it enables us to assist you promptly and effectively."

**2. How to Request a Refund**

To initiate a return and request a refund, please follow these steps:

2.1 **Contact Us**: Send an email to contact@volikart.com within one day of receiving the item. Please include your order number, a detailed description of the issue, and clear photographs (if applicable).

2.2 **Return Authorization**: We will review your request and provide you with a return authorization if applicable. Do not return any items without receiving authorization from us.

2.3 **Return Shipment**: If your return is approved, we will provide you with instructions for returning the item. You are responsible for the cost of return shipping unless the return is due to our error.

**3. Refund Process**

3.1 **Inspection**: Once we receive the returned item, we will inspect it to verify the issue.

3.2 **Refund Notification**: We will notify you via email regarding the approval or rejection of your refund request.

3.3 **Refund Issuance**: If approved, your refund will be processed within [Number of Days] business days. The refund will be issued using the same payment method used for the original purchase.

**4. Exchanges**

If you wish to exchange an item, please contact us to discuss the details. We will do our best to accommodate your request.

**5. Contact Information**

If you have any questions or need further assistance, please reach out to us at:
- Email: contact@volikart.com
- Phone: +91 8695340217

**6. Policy Changes**

We reserve the right to modify or update this refund policy at any time. Any changes will be reflected on this page.